Return Policy

At Silklike.ng, customer satisfaction is our top priority. We take pride in delivering high-quality digital prints and unique gift items. However, if you are not fully satisfied with your purchase, we are here to help.


1. Return Eligibility

Due to the personalized nature of most of our products, we can only accept returns or offer refunds under the following conditions:

  1. Incorrect Order: If you received the wrong item or design different from what you ordered.
  2. Damaged Item: If the product arrives damaged or defective.
  3. Printing Errors: If there is a mistake in the design or text that was not present in your approved draft (for custom orders).

We do not accept returns for:

  1. Change of mind
  2. Customer-provided errors (e.g., incorrect spelling or image submitted)
  3. Slight color variations due to screen differences

2. Return Process

If your order qualifies for a return or refund, please follow these steps:

  1. Notify Us Within 48 Hours
  2. Send an email to support@silklike.ng with your order number, a description of the issue, and clear photos of the item.
  3. Await Confirmation
  4. We will assess the situation and respond within 2 business days.
  5. Return Shipping
  6. If a return is required, you will be responsible for shipping the item back unless the error was on our part.


3. Refunds

Approved refunds will be processed within 7 business days via your original payment method. Alternatively, you may request store credit or a replacement item.


4. Cancellations

Orders for custom-printed items cannot be cancelled once production has started. For non-personalized items, you may cancel within 12 hours of placing your order.


5. Contact Us

For any concerns or questions, feel free to reach us at:

📧 Email: support@silklike.ng

📞 Phone: +2347015054547

Thank you for choosing Silklike.ng – where every gift is personal.